IHA pharmacist based programs:
IHA has been providing pharmacy based healthy lifestyle and adherence programs for over 20 years. We understand patient needs; we hear patient’s barriers to adherence. Patients need to feel good about their treatment plan and empowered to make good decisions. They need someone to answer their questions, educating them by speaking their language. They need follow up and encouragement to continue making good decisions. Patients become adherent to their treatment plan when they have access to a live pharmacist who has their full treatment plan, who is focused to hear them, who speaks their language, and who engages them to action.
IHA pharmacists are specially trained to provide live, telephonic interactions that are streamlined and convenient for patients when a patient is most likely to have questions about their treatment program, when they are at home. By facilitating patient care, IHA pharmacists help patients take control of their full treatment plan. Because IHA pharmacists do not dispense prescriptions, they are focused to hear patients. IHA pharmacists use motivational interviewing to help patients understand why a plan is important and eliminate barriers to adherence. Whether its lifestyle modifications or complex drug therapy issues, IHA keeps patients adherent.
How do you motivate a patient after they leave their physician’s office to become compliant, persistent, and ultimately adherent to their medication and treatment plan?
Several definitions for medication persistence, compliance, and adherence exist within current literature. IHA uses the following definitions:
• Compliance: Patient follows their treatment plan and gets first medication fill
• Persistence: Length of time a patient is compliant; number of additional refills
• Adherence: Patients taking their medication correctly for the right length of time
There are multiple modes of communication that can affect a patient’s compliance and persistence; direct marketing, nurse calls, IVR, text messages, and email reminders. Affecting adherence, however, is much more complex requiring engagement, empowerment, education, and encouragement. IHA pharmacists are trained to listen to patients and hear their needs. As licensed pharmacists, IHA staff are experts, providing personalized medication and disease interventions that help patients achieve their adherence goals.
Once a patient’s needs are heard, IHA pharmacists determine interventions that engage, empower, educate and encourage patients to achieve their adherence goals. All patient interventions are personalized from a standard set of potential interventions using software that provides a branching logic algorithmic workflow. This ensures that all pharmacist interactions are consistent with overall program goals and legal regulations.