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Pharmacy Technician

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Job Ref:  379144800
Employer:  U.S. Department of Veterans Affairs
City:  Denver
State:  Colorado (CO)
Position type:  Full-Time
These positions are being recruited at the full performance level of a GS-6.

POSITIONS LOCATED IN THE CALL CENTER:
The Pharmacy Technician will perform in the Telephone Call Center as a pharmacy technician to provide direct and comprehensive telephone support for veteran patients with regard to prescription related logistical and availability issues and concerns to include general enforcement of hospital approved formulary and cost containment actions, as well as the operational facilitation of medication therapy continuity.
Telephone Support Activities include, but not limited to:
  • Receive and respond to all telephone inquiries
  • Refill and mailed prescription status
  • Address, telephone number and allergy information verification
  • Advise the patient on problem resolution and screen triage calls for problems.
  • Monitor and help address inappropriate prescription refills slip requests.
Clinical Activities include, but not limited to:
  • Evaluate patient's refill compliance
  • Initiate limited and temporary prescription renewals
  • Monitor prescription documentation for the use of half-tablets, inappropriate 90-day prescription refills and excessive monthly supply quantities.
  • Provide monitoring support for defined poly-pharmacy reviews.
Quality Performance Improvement Activities include, but not limited to:
  • Participate in performance improvement activities and monitor documentation as assigned.
  • Readily identify potential opportunities to enhance patient care and/or operational functionality, etc.

POSITIONS LOCATED IN THE MEDICAL CENTER:
The Pharmacy Technician provides various technical support services related to inpatients and/or outpatients. They typically carry out the full range of technical support functions which include but are not limited to: processing outpatient prescriptions for scheduled and non-scheduled federal legend drugs and medical devices, over the counter products and supply items; inpatient preparation and distribution of unit dose medications and ward stock items and intravenous admixtures, including cytotoxic chemotherapy; operation, maintenance, re-stocking and troubleshooting of automated dispensing equipment; patient and customer relations.

Unit Dose Medication Management:
  • Fills patient dose charts.
  • Maintains unit dose cart inventories, conducts monthly ward and unit dose cart inspections.
  • Determines pre-packaging needs for unit dose medications.
  • Operates and maintains complicated pharmacy equipment.
  • Maintains inventory for the unit dose packaging system.
  • Compounds or reconstitutes oral or external medications without second review.
  • Identifies basic therapeutic problems and alerts pharmacists for possible clinical intervention.
  • Enters correct drug, strength, dosage form and quantity into the patient's medication profile.
  • Inventories and replenishes emergency carts without a final check.
Sterile Manufacturing/Bulk Compounding:
  • Responsible for manufacturing complicated parenteral admixtures and all products requiring compounding.
  • Responsible for manufacturing all products requiring compounding either in small batches for single prescriptions or in bulk preparations to be dispensed as more than one dose.
  • Responsible for manufacturing sterile pharmaceuticals.
Outpatient/Mail-Out Medication Management:
  • Participates in filling a full range of drugs and prosthetics items using prepackaged drugs, consumer packs, and manufactured bulk products.
  • Prepares and fills prescriptions by selecting, packaging, and labeling the proper drug and dosage.
  • Receives new stock/returned stock into the controlled substance perpetual inventory.
  • Assists in conducting controlled substance inventories and interacts with controlled substances inspecting officer.
  • Receives prescription requests from patients, answers questions from patients, physicians, and other health care providers.

Assignments: Pharmacy technicians may be assigned to any area of the pharmacy including expanded distributive function assignments; for example assignment as team leaders for specific process improvement teams involving technical areas or performing more highly complex duties including preparation of oncology agents for clinical pharmacy specialists. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and range of variety, and be performed by the incumbent at least 25% of the time.

BASIC REQUIREMENTS:

  • U.S. Citizenship
  • Education or Experience: High school diploma or equivalent; or at least 3 months experience
  • Certification: Certification by the National Pharmacy Technician Certification Board (PTCB) is required at this level.
  • Must PASS pre-employment physical examination
  • Must be proficient in spoken and written english.


IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

GRADE DETERMINATIONS:
GS-6 Experience. One year experience at the next lower level, and must fully meet the KSAs at the next lower level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*):
(b) Certification. PTCB certification is required at this grade level and above.
(c) Demonstrated Knowledge, Skills, and Abilities
1 . Ability to solve problems and make recommendations, e.g., troubleshoot operational problems and refer for appropriate action.
2 . Knowledge of the operation and care of automated equipment.

3 . Knowledge of, and ability to follow, written instructions for compounding with aseptic technique for hazardous materials such as oncology agents.

4 . Knowledge, and ability to perform, compounding with aseptic technique for routine sterile products.

5 . Knowledge of policies and procedures for inventory management in specialized areas such as emergency carts.
6 . Knowledge of the computerized prescription process demonstrated by the ability to input prescriptions and medication orders.

References: VA Handbook 5005/15, Part II, Appendix G28,Pharmacy TechnicianQualification Standards, dated March 17, 2006.

PHYSICAL REQUIREMENTS: The selected applicant will be required to pass a pre-employment physical due to minor physical requirements such as bending, stooping, reaching above head, standing or sitting for long duration of time.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.


Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx .
All applicants are required to submit the following supporting document type(s):
*Other(Application for Associated Health Occupations, VA Form 10-2850c and copy of PCTB Certification)
*Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
*Cover Letter
*DD-214
*OF-306
*Other Veterans Document
*SF-15
*SF-50
*Transcript
All applicants are required to submit the following supporting document type(s):
*Other(Application for Associated Health Occupations, VA Form 10-2850c and copy of PCTB Certification)
*Resume
Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
*Cover Letter
*DD-214
*OF-306
*Other Veterans Document
*SF-15
*SF-50
*Transcript

  1. CV or Resume (required)
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf ) (required).
  3. Occupational Questionnaire (required)
  4. If prior military service, include all copies of your DD Forms 214 or proof of service(required). Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf ).
  5. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).
  6. Copy of transcripts (Required if using related education for qualification requirement).
  7. Copy of National Pharmacy Technician Certification Board (PTCB) (required)
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Faxing Applications or Supporting Documents:
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.

NOTE: If you applied online and your application is complete,do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you completed the occupational questionnaire online and are unable to upload supporting document(s):
  1. To fax your documents, you must use the following cover page http://staffing.opm.gov/pdf/usascover.pdf and provide the required information. The Vacancy ID is 1172014.
  2. Fax your documents to 1-478-757-3144.

If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Friday, September 12, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.

To complete the occupational questionnaire and submit via fax:
  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire View Occupational Questionnaire
  2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items http://www.opm.gov/forms/pdfimage/opm1203fx.pdf .
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

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