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Manager, Pharmacy Business

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Job Ref:  45971
Employer:  Phoenix Children's Hospital
City:  Phoenix
State:  Arizona (AZ)
Position type:  Full-Time


Position Summary:

Manages and coordinates various aspects of pharmacy business services, integrity and compliance to include but not be limited to: pharmaceutical procurement; inventory control; contracting and budget supply expense, labor and revenue analytics; service line reimbursement and all aspects of the 340b Drug Discount Program to achieve department (s) and organizational goals, meet customer needs and assure high quality services and products. As a Manager, they will be involved in both hiring and terminating personnel and directly leading, managing and evaluating the Pharmacy Buyer, 340B Coordinator, Supply Chain support staff and the Hemophilia Treatment Center (HOPE) Financial Analyst. This position will report directly to the Chief of Pharmacy Services.


Position Duties:

1.  Provides oversight and ensures functionality and integration for pharmacy management information systems and database platforms that support financial, pharmacy procurement, inventory control and 340B drug program functions.


  • Manages the following systems:

  • PCH Financial systems (Budget, P&L, GL etc)

  • Pharmacy Charge Master (CDM)

  • 340B Drug Program Split Billing

  • Pharmaceutical Wholesaler

  • Automated Dispensing and Inventory Control Technology

  • Other related business and pharmaceutical management vendor programs

  • HOPE HTC Financial Data Systems and output


2.  Directs the daily duties and staff development of the 340B Coordinator, Pharmacy Buyer and Charge/Revenue, Inventory Control and Supply Chain support staff and HTC Financial Analyst and assures that pharmaceutical procurement, contracting, patient billing and charging and supply chain waste management, inventory controls, state HTC data submissions and annual physical inventory are executed timely and accurately.



3.  Provides department leadership for federal, state and manufacturer compliance and survey readiness. Develops related monitoring tools and policies in partnership with the Pharmacy and the Organization‘s Compliance Teams for the 340B and Group Purchasing Organization (GPO) programs and designs and collaborates with implementing internal audit plans.


  • Actively participates and contributes to the hospital based Business and Integrity Committee

  • Actively participates and serves as the primary contact for all State and Federal 340b agencies


4.  Assures the organization is achieving functional business integration and maximal contract utilization for GPO pharmaceutical contracts, direct vendors and 340(b) purchases and achieving cost savings through full participation in all qualified areas within the hospital main campus locations, Retail Pharmacy and ambulatory care sites.


  • Reviews and manages all pharmaceutical contracts prior to execution

  • Review dispensing activities for all dispensing sites to assure alignment with contracts accounts and regulations.

  • Actively manages and is responsible for all non-pharmaceutical non-clinical contracts

  • Actively leads RFP and RFI initiatives related to pharmacy services


5.  Proactively recommends and manages new and existing non-pharmaceutical non-clinical contracts and pharmaceutical contracts for GPO, Direct Vendor and 340(b) purchasing, Retail Pharmacy and other supply expense in conjunction with the Chief of Pharmacy, Finance, Legal, Ethics and Compliance and Executive Leadership teams and assures timely delivery. Works directly with Pharmacy Leadership to review outsourced and managed care contract services and performance to pro forma for ongoing and new business service lines.



6.  Effectively prepares and analyzes Medicare and Medicaid Cost Data, GPO, Wholesaler, Direct Vendor, internal IT and Finance reports in conjunction with the Chief of Pharmacy, 340B Coordinator, HTC analyst and Finance Department to assure eligible patient and product compliance for 340B Program and budget alignment.



7.  Provides and coordinates ongoing decision support and develops and prepares, routine and demand reports focused on achieving defined performance for 340(b) participation, pharmaceutical and other supply expense, labor productivity and revenue metrics and documents utilization, savings and budget variances with written and oral reports to Executive, Pharmacy, Finance and Supply Chain Leadership.


  • Provide Wholesaler analysis reports for pharmaceutical purchases on a monthly basis

  • Produce 340b Split Billing dispense reports on demand in a timely manner

  • Review budget and expense detail in EPSI with monthly reports due for variances

  • Reports as requested for inventory and waste management controls for Returns Vendor.


8.  Directs the maintenance of the Charge Description Master (CDM) and NDC crosswalks in 340Bb, hospital and pharmacy IT systems for new and existing products and product changes and performs periodic spot audits and compliance assessments to assure CDM and billing integrity. Works in conjunction with the related department and organizational teams to insure accuracy and timely updates and collaborates with Clinical Pharmacy staff and Pharmacy and Therapeutics Committee to provide decision support to manage drug shortages in a cost effective manner.


  • Works directly with the Pharmacy Buyer and IT Pharmacist Analyst to assure accurate and current CDMs are active in the Pharmacy Information and Supply Chain Systems.

  • Develops or acquires and implements the audit tools to be utilized


9.  Actively participates in the organizational budget process, prepares business plans and budget analytics and develops tools to track/trend and achieve drug spend, labor productivity, other supply expense and revenue goal metrics. Works closely with leadership to refine budget assumptions on drug utilization.


  • Forecasts future drug cost and utilization for budgeting

  • Develop tools to monitor, track and trend supply and labor expenses for presentation


10.  Directly supervises and insures provision of on time 90 day, annual, periodic and for cause improvement evaluations and competency training for the Pharmacy Buyer, 340B Coordinator, HOPE Financial Analyst and supply chain and charge integrity support staff .


  • Implements department based and Human Resources reward and recognition programs

  • Actively participates in employee engagement surveys, action planning and execution

  • Actively monitors and completes performance improvement plans for corrective discipline

  • Gives effective and proactive ongoing feedback to direct reports and the staff for successes and improvements needed.



Position Qualifications:


Education Requirements:

  • Bachelor’s Degree in Business Administration or related area (Required)

  • Master’s Degree in Business Administration or related field (Preferred)

Experience Requirements:

  • Previous experience in a health care environment or pharmaceutical supply chain (Required)

  • Previous experience with data analytic design and execution (Required)

  • Previous experience with internal and general auditing (Preferred)

  • Previous experience in a leadership/management role (Required)

Certification/License/Registry Requirements

  • None required (Required)

Skill Requirements:

  • Pharmaceutical supply chain exposure or ability to acquire needed knowledge. (Preferred)

  • Advanced experience/skill with word processing, presentation and business applications (Excel, Access, PowerPoint). Advanced experience/skill with Personal Computers. (Required)

  • Experience working in an office environment and possess organizational skills to meet deadlines. (Required)

  • Self-motivated; ability to work well with interdisciplinary teams. (Required)

  • Excellent communication skills to include oral and written comprehension at all levels. (Required)

  • Ability to function as the expert for and manager of the Split Billing 340B software system and oversee the interface with the Pharmacy Department drug wholesaler/distributor vendor purchasing systems. (Required)

  • Ability to lead and train others and to design processes to monitor financial controls for all Pharmacy business functions to include Pharmacy billing, procurement, monitoring of inventory changes and place financial security measures in place for the Pharmacy Enterprise. (Required)

  • Ability to problem solve, think analytically and exercise independent judgment and prepare written and oral presentations. (Required)

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