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Customer Service Representative

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Job Ref:  5364BR
Employer:  Prime Therapeutics
City:  Irving
State:  Texas (TX)
Position type:  Full-Time
Prime Therapeutics has ongoing needs throughout the year and we are always interested in getting connected with talent to consider for those future needs. We encourage to apply and will be in touch in the upcoming months regarding new opportunities. 

The Member Services Specialist will assist and support members and clients with a positive and proactive approach to ensure that member issues are resolved the first time in a professional and caring manner. This position requires effectively communicating benefit information to subscribing members and participating pharmacy networks in an inbound Contact Center environment. 

Responsibilities: 

 Cultivate customer trust by providing members and pharmacies with accurate information regarding benefit plans to assure member and client satisfaction and accurate claims processing 
 Receive incoming calls from customers in accordance with department standards and other verbal and written training memorandums 
 Make outbound calls as needed regarding member benefits 
 Maintain professional and courteous communication resulting in high call quality 
 Investigate and resolve phone inquiries in a timely manner. Forward escalated calls as needed to Senior Service Agents or Supervisors 
 Follow proper procedures for accurate and timely documentation of customer concerns and other related issues 
 Meet and/or exceed departmental employee performance standards 
 Maintain Guiding Principals and demand the highest standards of conduct from self and others 
 Other duties as assigned 

Basic Qualifications: 

 High School Diploma or equivalent required 
 One year of Customer Service experience 

Preferred Qualifications: 

 Strong PC Skills with the ability to navigate multiple Microsoft Windows systems simultaneously 
 College coursework 
 Call center experience 
 Ability to communicate in a professional and effective manner 
 Outstanding problem solving and critical thinking skills 

IND1 
#LI-WP1
Irving
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.

If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.

We are proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment substance abuse testing.

No Agencies.

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