Job Summary: The technician supervisor directs technicians in completing a variety of assignments relating to order entry, prescription entry, exceptions, physician calls, issue resolution, and prescription preparation resulting in superior quality and compliance with regulatory standards.
Responsibilities: • Oversees the daily prescription processing activities to ensure quality and standard of practice is maintained. Balance staffing needs in line with profitability plans and ensures work is processed efficiently to meet pharmacy performance standards. • Maintains appropriate staffing and scheduling to ensure the department meets objectives and deliverables. • Works closely with the Pharmacist-in-Charge and Fulfilment Manager to develop and maintain work instructions specific to technician functions designed to drive Best Practices across the pharmacy. • Administers the quality program by monitoring established metrics, conducting root cause analysis, formulate corrective action and provide feedback to staff. • Works with training team to ensure staff receives training on process changes and periodically as needed to maintain quality and efficiency standards. • Serves as a department resource for escalated patient issues. • Provides leadership to the departmental staff through positive motivation, setting realistic and attainable goals and provides training on an ongoing basis. • Provide specific task directives and deliver information about organizational goals. • Administers performance appraisals and provides feedback to staff on regular and consistent basis. • Maintains a global working knowledge of the pharmacy and provide input on process changes. • Partners across the organization to develop and implement solutions designed to improve member satisfaction. • Other duties as assigned
Minimum Qualifications: • High School Diploma or equivalent • One to two years of leadership experience in a production or operations environment, healthcare related field, or customer service industry with strong attention to metric driven management and performance • Prior experience in MS Office Suite of products • CPhT and current registration with the New Mexico State Board of Pharmacy
Preferred Qualifications: • Bachelor’s Degree in Business, Management, Operations or Health Care related field • Three to five years of supervisory experience of groups of 30 or more employees with accountability for individual and team development and performance management • Experience working in a Lean Six Sigma environment • Demonstrated experience in working in a high volume environment with ability to handle multiple tasks focused on delivering key results • Strong interpersonal communication skills including team leadership, problem solving and conflict resolution • Ability to support a training and development culture • Familiarity with prescription or medical terminology and/or pharmacy mail service experience • Highly developed work ethic and customer orientation • Ability to work a flexible schedule as needed
Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.
If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.
We are proud to be an Equal Opportunity/Affirmative Action Employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment substance abuse testing.