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Hospital Pharmacy Operations Director

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Job Ref:  144674
Employer:  Intermountain HealthCare System
Facility:  Central Offices
City:  Salt Lake City
State:  Utah (UT)
Position type:  Full-Time

About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in medicine. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together

Being a part of Intermountain Healthcare means joining with a world-class team of over 32,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: excellence in the provision of healthcare services to communities in the Intermountain region.

Our patients deserve the best in medicine, and we deliver.

Job Description

This position is responsible to provide leadership for hospital-based pharmacy services throughout Intermountain Healthcare including strategic planning, program growth and development, all aspects of daily operational oversight, regulatory compliance, finance and budgeting, purchasing and receiving, quality management, medication safety, and cost-effective delivery of pharmaceutical care.

Scope                  

This is a system-wide leadership role reporting directly to the Assistant Vice President of Pharmacy Services.  This position is responsible for all aspects of hospital-based pharmacy services throughout Intermountain Healthcare.

Job Essentials

  • Responsible for the strategic vision, goals, and initiatives associated with hospital-based pharmacy services.  Works collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Healthcare to ensure continued progress toward achievement of shared goals and full-scale integration. 
  • Develops standards and accountability for service excellence.  Sets aggressive goals with staff and leadership to continuously improve the customer experience. 
  • Ensures that all processes associated with the medication-use cycle are evidence-based and in compliance with all regulations.  Ensures that sufficient internal controls, system redundancies, and tracking mechanisms are in place and followed in the prescribed manner.
  • Ensures the integrity of the 340B program.
  • Ensures that automation is used in a safe and efficient manner.
  • Identifies opportunities to capture labor and product-associated efficiencies for all pharmacies and is accountable for tracking key performance indicators. Ensures that down-time procedures and contingency plans are created, appropriate, and followed by team members when needed.
  • Ensures appropriate ordering, receiving, and shipping of pharmaceuticals and ensures effective inventory management practices are followed.  Ensures that contractual obligations of vendors are met and takes appropriate corrective action when deviations are identified.
  • Provides regular written communications updates to stakeholders to ensure that the activities, benefits, challenges, and operational responses associated with the hospital-based pharmacy services are understood.  Establishes reporting systems, performance standards, and methodology for measuring performance of personnel.  Develops and updates policies, procedures, and standard operating procedures pertinent to hospital-based pharmacy services. 
  • Models and fosters an environment of professionalism, continuous learning, and clinical excellence.  Ensures that team members are competent operationally, clinically, and financially. Develops employee retention strategies focusing on professional growth and development and provides effective leadership for direct reports and for those with dotted-line relationships.
  • Leads or participates in governance councils and committees as assigned and actively participates and promotes the educational programs that Intermountain Healthcare sponsors or promotes.
  • Responsible for capital and operations budgeting processes.
  • Regularly visits hospital pharmacy departments and works collaboratively with pharmacy directors and managers, operations officers, and executive leadership within Intermountain Healthcare to ensure continued progress toward achievement of shared goals and full-scale integration. 

Benefits Eligible:  Yes    
Shift Details:  40 hours a week.  Hours are 8:00 AM - 5:00 PM    
Department:  This position is located at the Key Bank Tower.  

Minimum Requirements

  • Bachelor of Science in Pharmacy and an advanced degree (Master's) from an accredited institution, or a doctor of pharmacy degree. (Degree will be verified).
  • License to practice pharmacy and dispense controlled substances in the State of Utah.
  • Eight years hospital pharmacy operations management experience with expert knowledge regarding sterile compounding, drug distribution practices, clinical pharmacy services, and the safe and effective use of technology. 
  • Experience in a role requiring excellent communication, planning, prioritization, and execution skills. 
  • Proven ability to lead strategic planning ongoing business reviews and manage complex projects.
  • Experience in a role requiring the demonstrated ability to work in a fast-paced, high-growth environment. 
  • Experience in a role requiring skills related to balancing clinical, regulatory and financial goals and outcomes and collaborating with all levels within an organization.
  • Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
  • Experience in a role requiring effective verbal, written and interpersonal communication skills.

Physical Requirements

  • Hearing / Listening, Manual Dexterity, Seeing, Speaking.

Preferred Qualifications

  • Previous experience as a director of pharmacy
  • Expert knowledge regarding formulary management strategies and tactics
  • Master of Business Administration, Master of Healthcare Administration, Doctor of Pharmacy, or a Master of Science in Health Policy and Pharmacotherapy Outcomes Research Degree. 
  • Board certification by the Board of Pharmaceutical Specialties
  • Completion of a specialized ASHP-accredited pharmacy residency program
  • Previous experience in an integrated health care delivery system 

 Please Note
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V

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