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Community Pharmacy Operations Manager - System

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Job Ref:  143885
Employer:  Intermountain HealthCare System
Facility:  Central Offices
City:  Salt Lake City
State:  Utah (UT)
Position type:  Full-Time

About Us
What does it mean to be a part of Intermountain Healthcare? It means that the quest for clinical excellence is not just a goal, but a given. It means building an environment where physicians and employees can deliver the best in medicine. And it’s realizing each employee or volunteer is vital to the healing process, because we can only achieve the extraordinary together

Being a part of Intermountain Healthcare means joining with a world-class team of over 32,000 employees and embarking on a career filled with opportunities, strength, innovation, and fulfillment. Our mission is: excellence in the provision of healthcare services to communities in the Intermountain region.

Our patients deserve the best in medicine, and we deliver.

Job Description

This position is responsible for community pharmacy operations including strategic planning, program growth and development, all aspects of daily operational oversight, regulatory compliance, finance and budgeting, purchasing, marketing, quality management, medication safety, billing and collection processes, payer and supplier contract management, cost-effective service delivery, and the overall customer experience.


This is a multi-site pharmacy leadership role.

This position is responsible for assigned community pharmacy operations (~12 community pharmacies and supervisory responsibility for 12 community pharmacy managers).  This position is responsible to prepare and implement policies and practices to ensure compliance with all Federal, State, and other accrediting requirements. This position assists the Community Pharmacy Operations Director in strategic planning, program growth and development, all aspects of operational oversight, regulatory compliance, finance and budgeting, purchasing, marketing, quality improvement, medication safety, billing and collection processes, payer and supplier contract management, cost-effective service delivery, and the overall customer experience. 

Job Essentials

  • Ensures integration, collaboration, and coordination of ambulatory pharmacy services.
  • Recommends where and when ambulatory services should be provided, including location, hours of operation, staffing and marketing.
  • Works closely with the compliance manager to complete regular, directed audits of community pharmacies to ensure compliance with pertinent laws and regulations. 
  • Ensures compliance with associated 340b contract pharmacy provisions.
  • Collaborates with community pharmacy managers and other stakeholders in developing and implementing appropriate/necessary policies and procedures related to medication management in clinics and community pharmacies.
  • Assists with design, development, and setup of new clinics and pharmacies.
  • Implements and maintains outpatient information systems that meet the needs of clinic and community pharmacists.  Oversees reporting activities and maintenance of this system.
  • Directly supervises approximately 12 community pharmacy managers and is responsible for performing the administrative functions for assigned direct reports including staffing, coaching and performance management.   Keeps the community pharmacy operations director informed.
  • Coordinates, manages and monitors capital and operational budgets and works with clinic pharmacy managers in setting and achieving goals related to these budgets.
  • Coordinates education, recruitment, retention and education of clinic and outpatient pharmacists and technicians and represents those individuals in various roles involving competency and compensation within the system.
  • Ensures appropriate policies and procedures are standardized, implemented, and maintained. Coordinates quality control and quality improvement within assigned community pharmacies.
  • Ensures community pharmacy involvement and improvement in the realm of patient engagement.  Holds community based pharmacists and technicians accountable to provide excellence in service and counseling regarding their prescriptions.
  • Develops community pharmacist and pharmacy technician retention strategies with a focus on professional growth and development. Acts as a role model by demonstrating personal professional development, continuous learning, and competency improvement.
  • Regular site visits to assigned pharmacies are required.

Shift Details:  This is a full-time 40 hour a week position.  Monday through Friday, 8:00 AM - 5:00 PM.     
Department:  Pharmacy Department at Central Office located at 36 S. State Street, Salt Lake City, UT 84111  
Benefit eligible:  Yes

Minimum Requirements

  • Bachelor of Science in Pharmacy Degree.  (Education will be verified.)
  • License to practice pharmacy and dispense controlled substances in the State of Utah.
  • Five years pharmacy management experience in a community pharmacy.  
  • Three years in a leadership position.
  • Excellent communication, planning, prioritization and execution skills with a strong service orientation. 
  • Proven ability to lead strategic planning and budgeting processes, as well as ongoing business reviews. 
  • Experience in a role requiring the demonstrated ability to work in a fast-paced, high growth environment.  
  • Experience in a role requiring skills related to balancing clinical, regulatory and financial goals and outcomes and collaborating with all levels within an organization.  

Physical Requirements

  • Speaking, Hearing / Listening, Seeing, Manual Dexterity

Preferred Qualifications

  •  Master of Business Administration, Master of Healthcare Administration, Master of Science in Health Policy and Pharmacotherapy Outcomes Research, or a Doctor of Pharmacy Degree.  (Education will be verified.)  
  • An integrated health care systems orientation. 
  • Experience in managing multiple sites or directing pharmacy operations across multiple sites.

Please Note
All positions subject to close without notice
Intermountain Healthcare is an equal opportunity employer M/F/D/V

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