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MSHA Pharmacy Services Clinical Coordinator

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Employer:  Mountain States Health Alliance
City:  Various Cities
State:  Tennessee (TN)
Virginia (VA)
Position type:  Full-Time

The MSHA Pharmacy Services Clinical Coordinator shall be responsible for oversight of the provision of clinical pharmacy services/pharmaceutical care as delineated by the service’s Scope of Care for the facility patients of Mountain States Health Alliance. This individual shall possess the personal characteristics necessary for successfully fulfilling his/her responsibilities.  These characteristics include flexibility, attention to detail, initiative, cooperation, a willingness to develop a culture of safety and quality, and a commitment to continuing education to upgrade his/her skills in a constantly developing profession.  He/she should be knowledgeable about pharmaceutical preparations; drug therapy review and evaluation; drug information sources, retrieval and interpretation; medication use evaluation; use of evidence-based protocols; adverse drug reaction reporting and evaluation; critical care medicine; disease state management; and formulary management relative to neonate, infant, pediatric, adolescent, adult, and geriatric patient age groups served at MSHA Facilities and possess capabilities to provide pharmaceutical care for these patient age groups while practicing fiscal responsibility.  A primary focus on standardization and adoption of: pharmacy best practices; medication safety practices; policy and procedures; medication use evaluations (MUE’s); medication ordersets and protocols across MSHA (in collaboration with the MSHA Clinical Resource Pharmacist).  Responsibilities shall include the planning, coordination, and/or implementation and provision of clinical pharmacy services and programs, in coordination with the Pharmacy Managers and/or Pharmacy Directors.  This will encompass planning and coordination of MSHA P&T Committee activities, clinical pharmacy staff (both generalists and specialists) functions, and ETSU Bill Gatton College of Pharmacy co-funded clinical staff.   In conjunction with the services of the MSHA Pharmacy Educator, he/she will ensure information provision and education about medication therapy in both formal and informal settings.  He/she will coordinate as appropriate, with the Student Activities Coordinator, the clinical education and training of staff pharmacists, resident physicians, patient care personnel and pharmacy students selecting MSHA as clinical clerkship sites.  With the evolving ACO Model, this role will transition to coordinate clinical pharmacy education and integration with physician practice and clinic settings, ISHN, post acute care services (to include hospice, home health, rehabilitation), and patient pharmacies. He/she will ensure systems and processes for effective communication and engagement of the workforce to communicate key decisions and encouraging frank two way communication regarding the medication use process. He/She should manifest good communication and interactive skills, a positive outcome/results orientation and the ability to function successfully as part of multidisciplinary teams, as well as independently to develop and foster collaboration to ensure the integrated delivery of services.  He/she shall demonstrate leadership qualities and routinely serve as a role model, both intra and interdepartmentally, and shall provide guidance and serve in a consultative role.

Pharmacy Services at Tennessee & Virginia Facilities will be managed via a shared governance structure in which the MSHA Clinical Coordinator shares/carries out expanded/management functions.  These functions will be delineated by the MSHA Director of Pharmacy Services.

He/she should model the Mountain States Health Alliance Mission, Vision and Values and shall be committed, by personal actions/examples and leadership direction, to the unceasing improvement of care quality via the organization’s Performance Improvement Initiatives.  He/she shall also adhere to/serve as a role model as relates to compliance with regulatory body/agency mandates.

He/she will be knowledgeable about rationale and processes for accreditation and will participate in maintenance of continuous service readiness (CSR).

Access to patient information may be needed to fulfill the responsibilities of this role.
Adherence to MSHA confidentiality policies and practices is required.

MSHA expects that every team member will role model Patient-Centered Care behaviors and be guided by MSHA’s Values and the Principles of Patient–Centered Care. Every member of MSHA’s leadership team is accountable for coaching and monitoring reporting team members to ensure that the standards and initiatives of Patient-Centered Care are a living reality in their work units / Departments.

It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.


This position reports to the MSHA Director of Pharmacy Services.  The MSHA Clinical Coordinator may supervise pharmacists serving in clinical positions (both generalist and specialists) as well as clinical positions co-funded with ETSU Bill Gatton College of Pharmacy and interacts with staff pharmacists, technicians, transporters, Operations Manager if applicable, Pharmacy Buyer, and the Administrative Assistant.


Pharmacy Services Clinical Coordinator must be a graduate of a college of pharmacy accredited by the American Council for Pharmaceutical Education and hold current licensure in the appropriate state.  Education and training should include capabilities/competencies to provide pharmaceutical care for patients of all age groups.  

The MSHA Clinical Coordinator will have five (5) years of clinical pharmacy experience in an acute care setting.  His/her clinical experience shall include, but not be limited to, clinical consultation/review, medication use evaluation for patients of all age groups, nutritional support, and pharmacokinetic dosing. He/She must have past supervisor/ management experience. Capabilities/knowledge must also be exhibited in the use of related information systems hardware/software.  Previous experience/proficiency in the provision of education and training for pharmacy students and residents plus healthcare providers is needed.

An advanced pharmacy degree with residency and Board Certification in Pharmacotherapy (BCPS) shall be required.  This individual shall possess good communication skills and analytical and leadership abilities.  He/She must demonstrate the ability to work closely with physicians and paramedical professions in a multidisciplinary setting.

Lori English

Mountain States Health Alliance

Corporate HR | General Recruiter

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